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Is Fee-Free Mortgage Advice Too Good to Be True?

February 4, 2025

Is Fee-Free Mortgage Advice Too Good to Be True? 

Looking for mortgage advice but worried about hidden fees? Some brokers charge upfront, while others rely on lender commission. So, is fee-free advice really free? The answer is yes—a good fee-free broker won’t charge you anything. Let’s explore how they work, whether they’re unbiased, and if they offer the best mortgage deals.

Is Fee-Free Mortgage Advice Really Free?

Yes, it really is. A fee-free mortgage broker is paid by the lender when they arrange a mortgage. This means you won’t be charged for advice or setup. Unlike some brokers who charge extra fees, fee-free brokers operate efficiently and fairly. There are no hidden costs, so you can focus on securing the best mortgage deal.

Why Don’t They Charge Clients?

Fee-free brokers make their money from lender commission, just like brokers who charge fees. The difference? They don’t add extra costs for their service. With the right experience and systems in place, they provide expert advice without needing to pass on extra charges.

Will a Broker Push Certain Lenders?

Some people worry that if a broker doesn’t charge a fee, they might be biased. In reality, most lenders pay similar commission rates. A good whole-of-market broker focuses on finding the best mortgage for you, not them.

Are Fee-Free Brokers Independent?

Yes, as long as they are whole-of-market. This means they can search across different lenders rather than being tied to a panel. They can access a wider range of mortgage deals, including some exclusive offers not available when going directly to a bank.

Can I Get a Better Deal Going Direct?

Some buyers think they’ll save money by cutting out the broker and going straight to the bank. But brokers have access to a much wider range of deals. They also know which lenders are more likely to accept different types of borrowers.


Why Use a Broker Instead of Going Direct?

  • They compare multiple lenders to find the best deal. A bank only offers its own products.
  • They handle all the paperwork, making the process smoother and less stressful.
  • They know which lenders have more flexible criteria, improving your chances of approval.

How Can I Be Sure I'm Choosing the Right Broker?

Look for a broker who is:

  • Whole-of-market – meaning they aren’t restricted to a small list of lenders.
  • Transparent – they should clearly explain how they get paid and confirm there are no hidden fees.
  • Highly rated – check reviews to see what other clients have said about their service.

Final Thoughts

Fee-free mortgage advice isn’t a trick—it's just a more cost-effective way to get expert guidance without paying unnecessary fees. As long as you choose a whole-of-market broker, you’ll get impartial advice, access to a wide range of deals, and support throughout the mortgage process—without spending a penny.

Frequently Asked Questions (FAQ)

  • What does fee-free mortgage advice actually mean, and is there a catch?

    Fee-free mortgage advice means you won’t be charged for advice or arranging your mortgage. The broker gets paid by the lender. There’s no hidden catch, as most lenders offer similar commission rates, ensuring unbiased recommendations. A reputable whole-of-market broker works to get you the best deal, not the highest commission.

  • How do mortgage brokers give free advice—who pays them?

    Lenders pay brokers a commission when they successfully arrange a mortgage. This means you don’t pay a penny for advice or setup. Fee-free brokers operate efficiently without charging extra, making it a cost-effective way to get expert mortgage advice without unnecessary fees.

  • If brokers don’t charge fees, do they push certain lenders to make more commission?

    No. Most lenders pay similar commission rates, so fee-free brokers have no reason to favour one over another. Their priority is finding the right mortgage for you, not them. Whole-of-market brokers compare a wide range of lenders, ensuring they recommend the best deal.

  • Can a fee-free mortgage broker really find the best deal, or am I better off paying for advice?

    A fee-free broker can still find you the best mortgage. They have access to the whole market, work efficiently, and don’t charge extra. Some brokers add fees to boost their profits, but a good fee-free broker will offer expert advice without passing on unnecessary costs.

  • What are the benefits of using a whole-of-market mortgage broker?

    A whole-of-market broker searches across multiple lenders to find the most suitable deal. They aren’t limited to a small panel, so you get more choice. They also handle paperwork and lender negotiations, saving you time and increasing your chances of approval.

  • Will using a fee-free broker affect my mortgage rate or chances of approval?

    No, your mortgage rate is based on lender criteria, not broker fees. A good broker increases your chances of approval by matching you with the right lender. Since they handle applications daily, they know which lenders are more likely to approve your mortgage.

  • How do I know if a mortgage broker is truly independent?

    Check if they are whole-of-market and not tied to a specific lender panel. A transparent broker will explain how they get paid and confirm there are no hidden fees. Reading reviews and checking their credentials can also help ensure they offer truly independent advice.

  • Are there any downsides to going with a fee-free mortgage broker?

    No, as long as they’re reputable. Some assume fee-free means lower service, but experienced brokers operate efficiently while still providing expert guidance. Just ensure your broker is whole-of-market and regulated for full confidence in their advice.

  • How do free mortgage brokers compare to ones that charge fees?

    Both get commission from lenders, but fee-charging brokers add extra costs to clients. Fee-free brokers work efficiently to keep costs down, offering the same quality of advice without additional fees. Unless you have a very complex case, there’s usually no reason to pay extra.

  • Is it better to go directly to a lender or use a broker?

    A broker gives you more choice and support. Banks only offer their own mortgage products, but a broker compares multiple lenders to find you a better deal. They also handle paperwork and negotiations, making the process easier and improving your chances of approval.

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